Frequently Asked Questions
General Practice & Workflow
-
Absolutely not. Every single patient journey begins with our Step 0: Complimentary 20-Minute Discovery Session. This is a zero-obligation, live video call where we discuss your main concerns, look at your readiness for change, and see if our methodology aligns with your goals. We want to ensure we are a perfect mutual fit before you invest a single dollar of your hard-earned financial resources.
-
Legally and clinically, no. Dr. Zeke does not treat, cure, or manage specific disease labels (like Hashimoto’s, Crohn's, or Type 2 Diabetes). Instead, we evaluate and support the underlying physiological function and biochemical pathways of your primary body systems. By correcting nutritional deficiencies, optimizing gut barriers, and resetting metabolic pathways, we help the body restore its natural ability to self-regulate, which frequently resolves the symptoms tied to those chronic diagnoses.
-
Yes, but with an important legal caveat. Because healthcare regulations dictate that medical practice occurs where the patient is physically located at the time of the appointment, you must be physically present in a jurisdiction where Dr. Zeke is actively licensed.
Where we practice right now: We are fully licensed to accept and treat patients who are physically located in North Carolina (USA) and New Zealand during their telehealth consultations.
Where we are heading next: If you live outside these regions, please stay tuned! We are actively working on expanding our licensing footprint and hope to formally extend our telehealth services to Florida and Australia in the coming years.
If you are located in North Carolina or New Zealand, your entire care map—from strategic deep-dives to localized laboratory engineering—is fully operational online.
Fees, Insurance, & Financial Expectations
-
While Dr. Zeke’s baseline rate is highly competitive with traditional medical specialists, conventional health insurance architectures are completely built around standard 7-minute visits and symptom-masking prescription models. To provide deep-dive clinical analysis, multi-page medical timeline reviews, and highly custom lifestyle protocols, we must step outside of those insurance boundaries. Because of this, our clinic operates on a direct cash-pay investment structure.
-
Because every case has vastly different biological complexity, total out-of-pocket investments typically range between $1,000 and $10,000+ across the entire lifecycle of care. This total estimate encompasses your clinical package fees, targeted third-party laboratory processing, and customized therapeutic nutraceutical protocols. For a full breakdown of specific tiers, please review our Levels of Care section.
-
Yes. To maintain strict ethical transparency, we pass all laboratory fees directly to you at our wholesale practitioner rate with zero clinic markup. You pay exactly what the lab charges. A comprehensive baseline blood panel analyzing 60+ biomarkers runs roughly $175 USD for our US clients. For our New Zealand clients, we utilize a strategic GP Cooperation Pathway to help get as many of these indicators as possible covered under the public health system to minimize your out-of-pocket costs.
Programs & Structural Boundaries
-
To maximize your momentum and protect you from lifestyle burnout, Track B replaces rare, overwhelming, multi-hour appointments with highly frequent, 30-minute touchpoints every two weeks. This keeps you highly accountable, allows us to aggressively adjust your supplement dosages based on real-time biochemical feedback, and helps you execute sustainable lifestyle changes without hitting a wall.
-
Our continuous patient portal messaging is an incredible tool for maintaining momentum, but it is bound by strict safety limits.
In-Scope: Quick operational clarifications regarding your active treatment blueprint (e.g., "Do I take my zinc with food or on an empty stomach?"). Messages are reviewed and answered within 48 business hours.
Out-of-Scope: Messaging cannot be used to manage acute flare-ups, introduce brand-new health concerns, or alter your core treatment strategy. Because those situations require deep clinical reasoning and safety oversight, Dr. Zeke will direct you to save those topics for your next scheduled 30-minute session or book an ad-hoc appointment.
-
Once you graduate from the active transformation phases of Track B, your care shifts to long-term preservation. The membership is an automated annual investment of $1,380 (inclusive of 15% NZ GST), which mathematically breaks down to $115 per month. This secures your ongoing clinical safety surveillance, 2 annual 30-minute telehealth consultations, 2 dedicated backend lab engineering reviews by Dr. Zeke, continuous portal chat, and a permanent 15% discount across our physician-grade supplement dispensaries. Unused credits expire at the end of each 12-month billing cycle to prevent unsafe hoarding of clinical hours.
Supplements & Retesting
-
Absolutely not. Dr. Zeke’s clinical goal is to use targeted, evidence-based nutraceuticals to clear your metabolic slate and fix deficiencies—not to keep you on a permanent, expensive pill routine. We build objective biomarker retesting into the final weeks of our programs specifically to prove your biological success, safely wind down your therapeutic supplement dosages, and pivot your resources toward true health preservation.
-
It comes down to a harsh reality: retail supplements are highly under-regulated. Landmark studies continually show that standard, over-the-counter vitamins often contain completely different dosages than what is printed on the label, are packed with industrial fillers and binders, or are dangerously contaminated with heavy metals and toxins. Furthermore, mass-market brands typically use the cheapest, synthetic forms of nutrients, which your gut cannot easily absorb or utilize.
By routing your protocols through our verified digital dispensaries (Fullscript in the US; FXMed and Nutriscript in NZ), you are strictly accessing physician-grade, practitioner-only lines. These advanced formulations carry a completely different value proposition:
Clinical-Strength Bioavailability: These brands utilize highly active vitamin cofactors and chemically chelated minerals. This ensures the compounds actually survive your digestive tract, enter your bloodstream, and shift your cellular biochemistry.
Mandatory Third-Party Auditing: Every single batch of product from these laboratories undergoes independent, rigorous third-party testing. They are legally verified via a Certificate of Analysis (COA) to guarantee that what is on the label is exactly what is inside the capsule—with absolutely zero hidden contaminants or proprietary fluff.
Hypoallergenic & Pure: These lines completely eliminate common reactive fillers, artificial colorings, and inflammatory lubricants.
To directly support your care costs and make this level of purity accessible, Dr. Zeke passes an automatic 15% discount off the standard retail price on all protocol recommendations. We want you taking fewer total pills, but ensuring that the ones you do take actually work.
-
Yes—this is a critical part of our safety architecture. Mixing retail vitamins with pharmaceutical prescriptions without expert oversight can cause serious adverse reactions, or unintentionally block your medications from working.
During your Step 1: Deep-Dive Clinical Case Engineering phase, Dr. Zeke spends dedicated backend hours running your current health profile through two advanced pharmacological checks:
The Cross-Reference Safety Audit: We meticulously cross-examine every single therapeutic herb, vitamin, and mineral in your proposed protocol against your existing pharmaceutical prescriptions to ensure there are no dangerous biochemical interactions.
The Medication-Induced Nutrient Deficiency Review: Many common long-term medications (like blood pressure drugs, acid blockers, statins, and birth control) systematically deplete your body of critical vitamins and minerals over time. Dr. Zeke identifies these exact drug-induced depletion zones and strategically uses targeted, physician-grade nutrients to rebuild your baseline levels.
We don't just add supplements blindly; we clinically engineer your protocol to safely integrate with your current medical plan.