💊 Track A: Targeted Symptom Relief

• Best for: Individuals looking for natural, plant-based, or nutraceutical alternatives to manage a specific symptom, but who are not currently looking to overhaul their diet, sleep routines, or daily lifestyle habits.

• How it works: We use targeted, physician-grade supplements and nutraceutical compounds to manage your symptoms safely at a general level—acting as a natural option or support to conventional symptom management.

• The Medication Safety Audit: If you take prescription medications, they can actively drain your body's vital resources. We run a comprehensive safety audit to identify Medication-Induced Nutrient Deficiencies (e.g., how specific blood sugar medications deplete Vitamin B12, or blood pressure medications drain CoQ10). We cross-reference every supplement against your prescriptions to avoid dangerous interactions, while safely replacing the critical nutrients your medications may be stripping away, and supporting the systems in your body that are under stress.

• The Highest Quality at a Discount: The supplement industry is very poorly regulated and it is very common for many supplements to have incorrect dosages, be contaminated with toxic fillers or allergens, or be lacking the advertised substances entirely. For this reason, It is critical to use high-quality, physician-grade supplements that undergo rigorous third party quality testing and good manufacturing practices just like prescription drugs do. This makes sure all of your supplements have exactly what they say on the label, in the correct dosages and are pure and safe for your consumption. You also get access to our dispensary where you will enjoy a 15% or more discount on all your purchases.

What’s Explicitly Included:

• Initial scheduled 30-minute telehealth consultation.

• Comprehensive Medication-Induced Nutrient Deficiency Safety Audit.

• Personalized supplement recommendations.

• Direct access to your digital supplement dispensary with ongoing 15% discount.

• Three 10-minute follow-up consultations where you can ask questions, or update your protocol.

Investment: $150 package paid upfront (GST-Inclusive, plus cost of supplements)

🌱 Track B: Root-Cause Transformation Program

• Best for: Individuals looking for more than symptom management and often dealing with chronic, complex health issues (such as metabolic dysfunction, autoimmune triggers, thyroid imbalances, or chronic gut issues) who are ready to invest time and focus into dietary adjustments, lifestyle shifts, and deep-dive laboratory testing and are committed to correcting the root cause of their issues. Many of our clients have struggled to get a clear diagnosis, have complex conditions and are trying hard to get better, but do not know where to start, which advice to follow, or what will actually yield results for them.

• How it works:

  • We do an in-depth initial assessment that includes a comprehensive health history, review of your medical records, physical exam, and laboratory analysis and review, and work with you to determine your clinical goals and how we can help you meet them.

  • We use that information to identify the underlying mechanisms and root causes for your issues, and educate you on how they work and how they can be improved.

  • We work with you to develop a personalized set of diet, lifestyle and nutritional recommendations to address the underlying mechanisms of your condition that you can follow to meet your health goals.

  • We support you throughout your health journey. To maximize your momentum, Track B replaces long, overwhelming follow-up appointments with shorter, highly frequent 30-minute touchpoints every two weeks. This keeps you accountable, supported, and moving forward without burnout.

Step 1: The Initial Assessment

We get you to complete the intake paperwork and request your previous medical records and laboratory results. We review all of that information prior to your first initial assessment, then schedule your consultation with Dr. Zeke. During this 60-minute video consultation, we work with you to explain our findings, gain initial information, determine if further laboratory diagnostics are required and give you initial recommendations to get you started on your health journey.

What’s Explicitly Included:

• Pre-consultation comprehensive timeline and case review and medical chart review.

• 60-minute face-to-face telehealth evaluation.

• Your customized introductory laboratory orders and analysis mapping and initial recommendations.

Investment: $865 upfront (GST-Inclusive)

🔹 Phase 1: Functional Foundations (12 Weeks)

Before we can modulate complex systems like your thyroid or immunity, we must stabilize your baseline biology. We deploy targeted foundational protocols to clear the metabolic slate.

• Clinical Focus: Correcting baseline dysfunctions like cellular anemia/oxygen delivery, stabilizing blood sugar patterns, restoring gut barrier integrity, and rebuilding mitochondrial energy (ATP) production.

What’s Explicitly Included:

• Full medication-induced nutrient deficiency audit and safety screening (See Track A for details)

• Personalized diet and lifestyle modification plan.

• Personalized nutraceutical recommendations.

• 6x scheduled 30-minute strategy sessions (spaced bi-weekly over 12 weeks).

• Continuous text-based portal messaging support (subject to our communication guardrails).

• Comprehensive Phase 1 biomarker re-test analysis.

Investment: $1,380 (GST-Inclusive, plus cost of supplements and labs) — Only recommended if foundational testing indicates the clinical need.

🔹 Phase 2: Advanced Systems Modulation (12 Weeks)

Once your cells have the foundational energy to heal, we transition into fully individualized, high-intensity protocols to target advanced systemic dysfunctions.

• Clinical Focus: Complicated systems such as: Advanced immune system modulation, thyroid and endocrine optimization, deep cellular detoxification, chronic pathogen eradication, and environmental toxicity management.

What’s Explicitly Included:

• 6x scheduled 30-minute advanced sessions (spaced bi-weekly over 12 weeks).

• Advanced functional laboratory analysis and re-test analysis.

• Additional biomarker re-tests analysis (as needed).

• Ongoing dietary modification support (as needed).

• Your long-term wellness graduation roadmap.

Investment: $1,380 (GST-Inclusive, plus cost of supplements and labs) — Only recommended if foundational testing indicates the clinical need.

📋 Communication Guardrails & Portal Boundaries

To ensure safe clinical oversight and sustainable practitioner boundaries, text-based portal messaging included in Track B is subject to the following rules:

• Response Timeline: All portal messages are reviewed and answered within 48 business hours (excluding weekends and public holidays).

• In-Scope Messages: Messaging is strictly reserved for quick clarifications regarding your current active protocol (e.g., "Do I take my zinc with food or on an empty stomach?" or "The dispensary is out of stock of this brand, which alternative should I click?").

• Out-of-Scope Messages (The Safety Boundary): Messaging cannot be used to manage new symptoms, acute health flare-ups, complex biochemical questions, or changes to your core treatment strategy. Because these situations require critical clinical reasoning and diagnostic safety checks, they cannot be safely handled over text. You will be directed to reserve these topics for your next scheduled 30-minute consultation, or to book an urgent ad-hoc session if necessary.

⚖️ Package Terms & Conditions

• For Established Patients Only: Packages are designed for ongoing care. All new clients must first complete a Discovery Session and chose a Care Track. Because of the deep clinical case engineering required for those initial stages, packages cannot be applied retroactively to cover those first fees.

• Use-It-or-Lose-It (Expiration Timelines): To keep your health momentum moving forward and prevent a backlog of appointments, our packages have firm deadlines. Track A and B credits expire in 6 months from the date of purchase. Any unused sessions or messaging windows after that time will be forfeited.

• Where You Must Be Located: Due to medical licensing laws, you must be physically located in either North Carolina (USA) or New Zealand during the exact time of your telehealth appointments. If you permanently move out of these regions mid-program, we must legally pause your care.

• What’s Not Included: Package fees strictly cover Dr. Zeke’s clinical time, backend case reviews, and your portal messaging. They do not include the cost of lab analysis, blood work, specialized functional lab kits, or the supplements you buy through our digital dispensary. Those remain separate, out-of-pocket expenses.

By asking our admin team to apply a package to your account via invoice, you explicitly acknowledge and agree to these practice boundaries.