Our Levels of Care: Your Roadmap to Health
We don’t believe in guessing or one-size-fits-all protocols.
Our clinic utilizes an objective, phased system designed to match your clinical needs with your personal health goals and readiness for change.
Step 0: The Free Discovery Session
Finding the Right Clinical Fit
Before you invest any financial resources into your health journey, we want to ensure that our deep-dive, functional medicine methodology is the absolute right approach for your unique needs. This initial connection acts as a mutual screening tool to protect your time and resources.
During this brief, focused video consultation, we will discuss your primary health goals, explain our clinic's operational structure, and evaluate whether your case qualifies for our targeted tracks.
Please Note: To maintain strict legal and safety boundaries, no clinical advice, medical diagnoses, or lab interpretations will be provided during this call. This session is strictly focused on scoping, timeline expectations, and qualifying alignment.
What’s Explicitly Included:
20-minute live face-to-face video consultation.
Clear scope assessment and track clearance.
Practice onboarding overview.
Investment: FREE (Booking required)
Step 1: The Initial Assessment
Every patient journey begins here. This session acts as our clinical crossroads. We review your lifelong health history, previous medical files, and current symptom presentation. During this 60-minute video consultation, we determine exactly which laboratory diagnostics are required and triage you into the pathway (Track A or Track B) that best fits your lifestyle and health goals.
What’s Explicitly Included:
Pre-consultation comprehensive timeline and medical chart review (50 minutes of dedicated practitioner analysis).
60-minute face-to-face telehealth evaluation.
Your customized introductory laboratory orders and analysis mapping.
Investment: $865 upfront (GST-Inclusive)
The Core Pathways
Once your introductory lab results are back, you will proceed on one of two distinct tracks.
💊 Track A: Targeted Symptom Relief
Best for: Individuals looking for natural, plant-based, or nutraceutical alternatives to manage a specific symptom, but who are not currently looking to overhaul their diet, sleep routines, or daily lifestyle habits.
How it works: We use targeted, physician-grade compounds to manage your symptoms safely at a general level—acting as a natural alternative to conventional symptom management.
The Medication Safety Guardrail: If you take prescription medications, they can actively drain your body's vital resources. We run a comprehensive safety audit to identify Medication-Induced Nutrient Deficiencies (e.g., how specific blood sugar medications deplete Vitamin B12, or blood pressure medications drain CoQ10). We cross-reference every supplement against your prescriptions to avoid dangerous interactions, while safely replacing the critical nutrients your medications may be stripping away.
What’s Explicitly Included:
3x scheduled 30-minute telehealth consultations (spaced bi-weekly).
Comprehensive Medication-Induced Nutrient Deficiency Safety Audit.
Direct access to your digital supplement dispensary protocol.
Investment: $750 package paid upfront (GST-Inclusive, plus cost of supplements and labs)
🌱 Track B: Root-Cause Transformation Program
Best for: Individuals dealing with chronic, complex health issues (such as metabolic dysfunction, autoimmune triggers, thyroid imbalances, or chronic gut issues) who are ready to invest time and focus into dietary adjustments, lifestyle shifts, and deep-dive laboratory testing.
To maximize your momentum, Track B replaces long, overwhelming appointments with shorter, highly frequent 30-minute touchpoints every two weeks. This keeps you accountable, supported, and moving forward without burnout.
🔹 Phase 1: Functional Foundations (12 Weeks)
Before we can modulate complex systems like your thyroid or immunity, we must stabilize your baseline biology. We deploy targeted foundational protocols to clear the metabolic slate.
Clinical Focus: Correcting baseline dysfunctions like cellular anemia/oxygen delivery, stabilizing blood sugar patterns, restoring gut barrier integrity, and rebuilding mitochondrial energy (ATP) production.
What’s Explicitly Included:
Full medication-induced nutrient deficiency audit and safety screening.
Personalized diet and lifestyle modification plan.
Personalized nutraceutical recommendations.
6x scheduled 30-minute strategy sessions (spaced bi-weekly over 12 weeks).
Continuous text-based portal messaging support (subject to our communication guardrails).
Comprehensive Phase 1 biomarker re-test analysis.
Investment: $2,760 package paid upfront or 3 monthly payments of $950 (GST-Inclusive)
🔹 Phase 2: Advanced Systems Modulation (12 Weeks)
Once your cells have the foundational energy to heal, we transition into fully individualized, high-intensity protocols to target advanced systemic dysfunctions.
Clinical Focus: Complicated systems such as: Advanced immune system modulation, thyroid and endocrine optimization, deep cellular detoxification, chronic pathogen eradication, and environmental toxicity management.
What’s Explicitly Included:
6x scheduled 30-minute advanced sessions (spaced bi-weekly over 12 weeks).
Advanced functional laboratory analysis and re-test analysis.
Additional biomarker re-tests analysis (as needed).
Ongoing dietary modification support (as needed).
Your long-term wellness graduation roadmap.
Investment: $2,760 package paid upfront or 3 monthly payments of $950 (GST-Inclusive, plus cost of supplements and labs) — Only recommended if foundational testing indicates the clinical need.
📋 Communication Guardrails & Portal Boundaries
To ensure safe clinical oversight and sustainable practitioner boundaries, text-based portal messaging included in Track B is subject to the following rules:
Response Timeline: All portal messages are reviewed and answered within 48 business hours (excluding weekends and public holidays).
In-Scope Messages: Messaging is strictly reserved for quick clarifications regarding your current active protocol (e.g., "Do I take my zinc with food or on an empty stomach?" or "The dispensary is out of stock of this brand, which alternative should I click?").
Out-of-Scope Messages (The Safety Boundary): Messaging cannot be used to manage new symptoms, acute health flare-ups, complex biochemical questions, or changes to your core treatment strategy. Because these situations require critical clinical reasoning and diagnostic safety checks, they cannot be safely handled over text. You will be directed to reserve these topics for your next scheduled 30-minute consultation, or to book an urgent ad-hoc session if necessary.
⚖️ Package Terms & Conditions
For Established Patients Only: Packages are designed for ongoing care. All new clients must first complete a Step 0 Discovery Call and a Step 1/2 Initial Assessment. Because of the deep clinical case engineering required for those initial stages, packages cannot be applied retroactively to cover those first fees.
Use-It-or-Lose-It (Expiration Timelines): To keep your health momentum moving forward and prevent a backlog of appointments, our packages have firm deadlines. Track A and B credits expire in 6 months from the date of purchase. Any unused sessions or messaging windows after that time will be forfeited.
Where You Must Be Located: Due to medical licensing laws, you must be physically located in either North Carolina (USA) or New Zealand during the exact time of your telehealth appointments. If you permanently move out of these regions mid-program, we must legally pause your care.
What’s Not Included: Package fees strictly cover Dr. Zeke’s clinical time, backend case reviews, and your portal messaging. They do not include the cost of third-party blood work, specialized functional lab kits, or the supplements you buy through our digital pharmacies. Those remain separate, out-of-pocket expenses.
By asking our admin team to apply a package to your account via invoice, you explicitly acknowledge and agree to these practice boundaries.
🔄 The Proactive Maintenance Membership
For Graduates of Track B
True health is not a static destination; it is a dynamic biological balance. Once you have stabilized your foundational biology, completed your advanced systems modulation, and graduated from active care, our clinical focus shifts from transformation to preservation.
The Proactive Maintenance Membership is an exclusive tier reserved solely for established patients who have completed their primary care tracks but require ongoing clinical surveillance, regular laboratory screening, and protective access to expert triage to maintain their results and prevent chronic relapses.
What is Included Each Year:
2x Scheduled 30-Minute Telehealth Consultations: Spaced six months apart to review your clinical trajectory, track lifestyle adjustments, and adjust protocols for shifting seasons or stressors.
2x Backend Clinical Lab Engineering Sessions: Comprehensive analysis of your bi-annual safety biomarker panels and update of your master protocols completed by Dr. Zeke prior to your consultations.
Continuous Patient Portal Chat Access: Direct, secure access to our clinical team for quick operational clarifications regarding your baseline habits and wellness tracking (subject to standard 48-hour SLAs and messaging scope boundaries).
Permanent 15% Dispensary Discount: Retain your direct physician-grade pricing discount via Fullscript, FXMed, and Nutriscript for any ongoing foundational supplements.
💳 Membership Terms & Billing Expectations
To keep our practice operations seamless and ensure your clinical assets are automated without back-and-forth administration, our maintenance track utilizes an automated annual membership system managed securely via Jane Payments.
The Annual Cycle Structure: Rather than billing small monthly increments that require manual session allocations, your membership is billed as a single annual investment of $1,380 (GST-inclusive)—which mathematically breaks down to a highly competitive $115 per month.
Session Allocation: Upon your automated annual renewal, Jane instantly deposits two (2) 30-minute consultation credits directly into your patient profile. These credits are valid for the full 12-month membership cycle and are designed to be redeemed at your 6-month and 12-month intervals.
The Expiry & Use-It-or-Lose-It Rule: To maintain strict clinical safety and prevent the unsafe hoarding of clinical hours, unused session credits do not roll over to subsequent years. Credits expire automatically at the conclusion of your 12-month billing cycle.
Cancellation & Changes: Maintenance memberships run on a 12-month commitment to protect the integrated planning and discount structures. Cancellation requests or pauses must be submitted via email to our administrative team at least 30 days prior to your annual renewal date.